AMI Healthcare, an international healthcare services provider of hospital operations and management, is expanding its healthcare operations into Asia.
AMI Healthcare is engaged in the commissioning phase of a new multi-specialty clinic in Guangdong province, China
. The medical center will have seven (7) stories with a total of 13,000 sqm of clinical space and be equipped with state of the art technology to provide advanced diagnostic and treatment. More than 50 medical specialties including day surgery will be offered in an outpatient environment. It will be one of the few international clinics that also has specialty centers for Diabetes, Endocrinology, Gastroenterology, Hepatology, Women’s Health and Oncology. The building is already constructed, and design and construction are expected to be completed within the next 9-12 months.
Seeking a Clinical Quality Manager (CQM)
for the commissioning phase of the medical center and who will be responsible for maintaining a standard of care which meets or exceeds the regulatory and/or standards guidelines of Joint Commission for Accreditation (JCI) in healthcare. The CQM must also adhere to AMI’s philosophies which includes assuring that objectives of quality patient care, advancement of knowledge, and contribution to the community welfare are achieved effectively and efficiently. This role requires relocation.
DUTIES & RESPONSIBILITIES
- To oversee and manage the operations of the Medical Center’s quality and care management programs, policies, and procedures that support patient care, facilities, employees, and the community
- To coordinate and manage the activities of the department for process improvement implementation, evaluation of processes to assure compliance with the quality initiatives and collaboratives associated with evidence-based practice
- To identify, implement, monitor and evaluate the overall clinical quality and system wide Quality Assurance/Quality Improvement (QA/QI) Program
- To assist in directing Infection Control, Medical Affairs, Safety & Risk Management, Performance Improvement Program
- To assist department leadership in developing an operational plan that establishes clearly defined performance standards, metrics and workflows that can be tracked against timelines to evaluate the organization's performance at all times
- To assist department leadership in meeting all productivity, budgetary, employee engagement, quality and patient outcome targets and standards by continually monitoring and making recommendations for adjustments and improvements
- To provide support and consultation to the governing body, management, medical staff, committees, and clinical areas to plan, promote, facilitate, and conduct Medical Center quality assessment and improvement and performance improvement activities
- To assist with the communication and project management of all care management efforts and initiatives at the Medical Center
- To assist with the implementation of care management, quality and other programs as assigned to accomplish targets and provide measurements related to care management strategy
- To assist risk management with conducting root cause analysis
- To facilitate accurate, timely and efficient data collection, data reporting and data analysis, and compliance with all program standards and identify improvement opportunities
- To escalate internal and external situations which may pose quality/compliance risks
- To recommend action plans to address quality concerns and outcomes
- To lead or participate in corrective actions and programs designed to enhance the quality and compliance of the organization
- To collaborate with clinic care management to promote coordination between medical center and clinic initiatives
- To participate in State and Federal surveys and national projects around safety and quality
- To evaluate and review clinical trial deviation trends to ensure appropriate investigations are conducted
- To serve as a leadership role model and mentor by actively demonstrating the mission and values of the organization
QUALIFICATIONS, EXPERIENCE & SKILLS
- Bachelor's degree in a Nursing, Quality Management or related field. Master’s degree preferred.
- Must be Certified Healthcare Executive (CHE) or Certified Professional in Healthcare Quality (CPHQ)
- Must have at least five (5) years’ experience in Quality Management / Quality Improvement / Quality Assessment and / or Infection Prevention including one (1) year of supervisory experience in managing operations of quality/infection prevention and control programs. Preferably in a hospital setting.
- Must have strong inpatient quality skills coupled with some leadership or supervisory experience, leading projects or teams
- Must have knowledge of the JCAHO and/or National Committee for Quality Assurance (NCQA) regulations and standards
- Must have knowledge of quality improvement methodologies (e.g. Lean, Six Sigma, Juran, etc.)
- Must have clinical knowledge of care processes in a tertiary care setting
- Must have be detail orientated with excellent analytical and statistical skills and proficiency with MS Office
- Must have excellent facilitation, verbal and written communication skills
- Bilingual speakers of English and Mandarin is highly desired
- Must be willing to travel as needed (domestic and international)
- The compensation and benefits package comprise of a salary (commensurable to the position, candidate's experience and qualifications) plus annual bonus, medical insurance and other fringe benefits.
- If employed as an Expatriate, annual business class airfare, housing allowance and other fringe benefits apply.